rittsrecht / Widerrufsrecht
The term "Rücktrittsrecht" (right of withdrawal), which is common in Austria, corresponds to the term "Widerrufsrecht" (right of withdrawal), which is common in Germany and used in the Consumer Rights Directive. We therefore use the equivalent term "right of withdrawal (Rücktrittsrecht)". Only the term "right of withdrawal" is used in the cancellation policy. This is synonymous with the
Austrian term "Rücktrittsrecht". Details can be found in the cancellation policy.
Non-existing right of withdrawal (right of rescission)
There is no right of withdrawal (right of rescission) for goods that are made to customer specifications or clearly tailored to personal needs. For goods that can spoil quickly or whose expiration date would be quickly exceeded, there is no right of withdrawal (right of rescission). There is no right of revocation (right of withdrawal) for newspapers, periodicals or magazines (with the exception of
subscription contracts).
The withdrawal must follow no later than the 14th day after the order. The return costs are borne by the buyer!
Elimination of the right of withdrawal (right of rescission)
For goods that are delivered sealed and are not suitable for return for reasons of health protection or hygiene, the right of withdrawal (right of rescission) does not apply if the goods have been unsealed after delivery.
For audio or video recordings such as CDs, DVDs, etc., as well as for computer software delivered in a sealed package, the right of withdrawal does not apply if the goods have been unsealed after delivery.
For goods that have been inseparably mixed with other goods after delivery due to their nature, the right of withdrawal does not apply.